FAQ: Frequently asked questions

What types of house do you buy?
Any type and condition in and around Hull and East Yorkshire, North Lincolnshire, and North East Lincolnshire.


I've got my house for sale with an estate agent. Would you still make me an offer?


What happens when you visit my property?
Usually, John will come by himself to have a look at your property. The process takes about 15-30 minutes. And that's all – no surveyors or inspections by a third party, and no 'Sold' signs.


When you make me an offer, can I think about it?
Yes, of course; there is no pressure whatsoever. Our offers are 'no obligation'. Some sellers decide not accept and then change their mind and come back to us – no problem.


Repossession is imminent. Can you help?
Yes. Just give us as much information as you can. We can still help, as we can act quickly.


How will your offer compare with an estate agent's figure?
It'll be less. But be mindful. Estate agents will market your property at a higher value, but they don't and can't guarantee that you'll find a buyer. In the present market, you may have to wait many months to get paid, even if you have secured a sale. That might end up being a much lower price than originally marketed. We are confident we can better that scenario – and with us you complete, so you will get paid quickly.


Do I need a solicitor?
Yes. But don't worry – we pay your legal costs associated with the sale. Our offer is the actual sum of money you will receive: no deductions or hidden fees. Of course, we can recommend a solicitor from our panel should you wish us to do so.


My house needs a lot of work doing to it. Will you still buy it?
Yes. We have plenty of experience of refurbishments, from small to very big.


Will I receive my offer in writing?
Yes – we'll put our offer in writing. You will usually receive it 24 hours after our visit.


If I accept your offer will I be forced out of my home?
Absolutely not. We will fit in fully with your timescale for moving.


I am the trustee and benefactor of a relative's estate. Probate has yet to be granted. Can we still proceed and would you pay our legal costs?
We have bought many properties where probate has, or has not, been granted at the time our offer is made. Each case is looked at on its merits. We are familiar with this particular type of purchase, although it is a little more complex. In principle, we are happy to meet your solicitor's costs for this type of transaction.


How quickly can I be paid ?
We'll instruct solicitors the same day as our offer is accepted. The process usually takes around four weeks but we'll have completed in days. It's in our interest to complete as quickly as you want.